Billable users and user management

Users are billable when registered under your Pro, Team, or Company account. It's independent of the user’s role and permission; admin, member, member-restricted, or viewer.

Pending users are billable users

Pending users are users that were invited to your account, but have not yet accepted the invite. A pending user is counted as a billable user. Otherwise, you could end up in a situation where you hit the limit for the number of seats before the person you invited had time to accept the invite.

Inactivated users are not billable users

With Enterprise, you can inactivate and reactivate company users. An inactivated user is not counted as a billable user.

The difference between billable users and Share users

With Share, you can share files with external users for free. Share users get a simplified studio, and do not have to create an account or sign in. Sharing links with external users.

Managing users

Enterprise plan

1. Navigate to your company page in the left column, and then go to the Users tab

2. Select users and click on the trash can icon to inactivate them. Inactivated users are not counted as billable users.

3. Navigate to the Inactive tab, select users and click on the checkmark icon to reactivate them.

Note: You need to inactivate users from the Users tab on the company page for them to not count as billable users, as opposed to removing users from teams and projects.

Pro and Team plan

1. Navigate to Manage users in the left column

2. Select the users you want to remove, and click on the trash can icon. The users will be immediately removed from your teams and projects.